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First, make sure you can see your wireless router from your unit at your location. Depending on the version of Android, this will either be under Settings->Wifi or Settings->Wireless & Networks->Wifi Settings. From here you should see the SSID (name) of your router.
Tap on the name of your router and make sure it reflects either WPA or an open network.
If the network is open you should be able to immediately connect.
If WEP is in use you will need to reconfigure the router as WEP is not supported since it is notoriously insecure. If your router is provided by your Internet provider your best bet is to call their tech support to adjust this setting and get a new password. Otherwise you may need to find your router manual or go online and find a digitized copy of the manual, login as administrator, and make the network WPA.
If WPA is in use, you will be prompted for your password. We suggest you tap on the "Show Password" checkbox so you can see your characters as you input them. Note passwords are case sensitive and WPA passwords are a minimum of eight characters. If you don't know your password, sometimes your router will have a label on the device itself with "Key" or something similar listed. Otherwise, you may need to administer your router or contact your Internet Service Provider.
Once the tablet is connecting, you will get a brief message of &"Obtaining IP Address. This means the unit is on the network and you are good to go. However, if you receive "Authentication Error" or the unit just keeps trying to connect and failing, this means the password is incorrect.
If you do not see your network, or if the connection is intermittent, you may need to power cycle your router. This basically means unplugging the router for about 10 seconds and then powering it back up. This actually solves the vast majority of peoples connectivity problems. If you still cannot get connected, its a good idea to take the unit with you while running errands and see if you can connect to free hotspotssuch as coffee shops, restaurants, libraries, etc to verify the wireless component is operation and to verify that it is an issue with your network and not the unit.
Lastly, make sure you havent accidentally checked Ethernet. If Ethernet is checked, it must be disabled for Wireless, and visa-versa.