Mobile No./Whatsapp/Wechat： +86 18923480246
E-mail: cindy@kanontech.com.cn
Skype/Wechat：cindyzhu87
QQ: 453631986
Add: 2F West side Wuye Building, Baofeng Rd. Baoan Dist. Shenzhen, China, PR
Q: Why won't this unit connect to Ethernet?
Assuming your unit does have the RJ45 port, you want to make sure that Wireless is turned off. If wifi is on, it will negate the Ethernet connection.
Q: Why does my unit have scratches/bubbles on the screen?
These units ship with a very fine plastic film to protect the item in transit. This film is intended to be removed prior to use. Sometimes this takes a strong fingernail or some similar item to peel it off.
Q: Should I perform a Firmware Update?
Not necessarily. This is actually intended if obscure issues with the tablet occur. Unless you are having issues with the tablet which a Factory Data Reset has not resolved, it is not advised that you perform this step.
However, if you are sure you wish to attempt this procedure, please visit the following link for available firmware downloads and the instructions on how to perform the update:
http://mymidpad.com/firmware/
Q: Why don't I see a firmware version for my model?
We are always working on providing the latest and best firmware for all of our devices. If you don't see your specific model listed, please check back soon.
Q: How do I perform a Factory Data Reset?
Depending on the Android version, this will either be under Settings->Privacy or Settings->Backup & Reset. This will wipe all personal data from the device. This also quite often resolves issues with the unit not working properly.
Q: How do I perform a hard reset?
Most of the tablets have a small reset button of pinhole on the side or back of the unit. This will reset the device if it is frozen. Optionally pressing the power button in for a few seconds should work as well.
Q: Why is my tablet stuck at boot up, and the Android screen will not go away?
Please see above: Should I perform a Firmware Update?
Q: Why is my screen showing a bunch of plus signs?
This is actually the screen calibration which must be performed after a Factory Data Reset. We suggest you put the tablet down on a desk, and then very precisely tap on each of the symbols/registration marks so that the tablet will be recalibrated. Note this can be a very finicky process and if it fails it will take you back to the beginning of the calibration procedure. Once it is successful you can get to the home screen.
Q: Why does my screen not respond properly when I use the touchscreen?
This may be a couple of different things. If this only occurs when charging from a power supply, this may be due to noise from the power source not being adequately filtered out. You may wish to give the unit a full charge and then disconnect from power for use, or, if possible, charge with a USB cable instead. Otherwise, your screen calibration may be off. To correct this, check for Settings->Touchpad Calibration to see if you can recalibrate this to resolve the issue.
Q: How do I set the correct time on the device?
Navigate to Settings->Date/Time. Now you want to make sure Automatic Date & Time is unchecked. Now choose Select Time Zone. Once you have selected your time zone (which is sorted by GMT values) you can either manually enter the time and date, or if you are on the Internet, you can check Automatic or Network Provided Values and then the unit will sync exactly via atomic time servers.
Q: Flash accidently got uninstalled or doesn't work. What do I do?
To reinstall Flash 10.1, you can go to http://goo.gl/ZND0e, browse to Apps folder, and then click on the Flash APK installer.
Q: How do I add the Google Play Store?
This comes preloaded with Android 4.0. For earlier versions of Android, this will automatically update in time. However, you can force the replacement of the Android Market with the Google Play Store by going to the following link:
Q: Where else can I download apps besides the Google Playstore aka Android Market?
If you have an Amazon account, you can also access the Amazon Android App Store for many other apps, both free and paid ones. Use the following link from your tablet's web browser:
Otherwise, please try using any of the following links for compatible apps on this device:
